Creating a Hybrid Workplace Strategy

This spring, my organization, like many others, discovered that we were standing atop a “burning platform.” I think the best thing to do when you’re facing leadership urgencies is to try to see through them to the opportunities. Take the two burning issues we were facing. 1. The demand for a hybrid workplace. Data gathered over […] Continue Reading

It’s Time to Reengage Patients and Bring them Back to the Practice

Recently, I was asked why there’s been a “permanent” drop in patient visits for some practices or providers. I was initially stumped by the question. After a little thought, I gave the same response I’ve given to so many questions in the past year: “We don’t know yet if that’s true.” Yet in Medscape’s annual […] Continue Reading

Healthcare Leadership for Balance, Not Battle: Grow Your True Genius

“True genius resides in the capacity for evaluation of uncertain, hazardous, and conflicting information.” When Winston Churchill shared this wisdom, I doubt he was thinking of healthcare leadership in the twenty-first century. Doctors, nurses, and other providers understand the Churchill quote viscerally. It’s a description of every minute of their workday. Danielle Ofri even created […] Continue Reading

The Mystery of Technology and Healthcare: 3 Clues to Follow Now

Way back in 2014, the world faced a milestone—of sorts. It certainly said something about how far we had come in our technological lives. A man in Taiwan filed for divorce from his wife, claiming her smartphone addiction as the cause. I doubt it was the first time technology and relationships clashed in exactly that […] Continue Reading

Flappers, Dante’s Inferno, and the Art of Medicine: A Conversation with ZDoggMD

Today, medicine is a business, informed by science, that desperately needs more art. The art of medicine is the best business there is. In an epic conversation with Zubin Damania, MD—aka ZDoggMD—we cover the challenges of the art, the science, and the business, and especially the balance between them. Even better, we take a host […] Continue Reading

How to Move Health Care in the Right Direction

The truth about change in health care was never more perfectly captured than in an episode of Sex and the City, when Carrie Bradshaw lamented that we keep “should-ing all over ourselves.” As a nation, we’ve been bogged down in the “shoulds” for too long—what our providers “should” be doing, what patients “should” be experiencing, what […] Continue Reading

Doctor Visits: Get the Most Out of Them with 3 Essential Questions

The patient experience is a trickle down of the doctor and practice experience. Layers and layers of new responsibilities are being pushed down onto their shoulders, and then ours. Given the weight, we have to ask, How do we make sure we’re getting the care we want and need? And how can we spend less […] Continue Reading

How to listen to patients and use what they tell you to grow

If we keep refusing to pay attention when patients, providers, and practice staff tell us what they want, we shouldn’t be surprised when they divorce themselves, in one way or another, from the goals we all aspire to—or even from healthcare entirely. This medical group sidestepped that problem at just the right moment by asking, […] Continue Reading