A month ago, I was talking with my editor about my next article. I’ve never written a typical healthcare prediction article, so we thought maybe this would be the year to try (cue laugh track). I could cover big topics like staffing, vaccines, technology, new delivery models, policy shifts, money shifts. But when I sat […] Continue Reading

Like an average Joe or Jane who has been bitten by a radioactive spider or exposed to an alien artifact, the average employee has emerged from the last two years with a superpower. With that new economic power comes a new perspective on life and work, especially in healthcare. They’re tired of feeling exhausted, overwhelmed, under-appreciated, […] Continue Reading

When the vaccine was available for my 83-year-old mother-in-law, she told us she was waiting for a call from her doctor’s office to schedule an appointment. I asked, “Did you check your email?” “No, why would they email me?” But of course, they had, through the patient portal. A few weeks later, she said, “Do […] Continue Reading

This spring, my organization, like many others, discovered that we were standing atop a “burning platform.” I think the best thing to do when you’re facing leadership urgencies is to try to see through them to the opportunities. Take the two burning issues we were facing. 1. The demand for a hybrid workplace. Data gathered over […] Continue Reading

Today, medicine is a business, informed by science, that desperately needs more art. The art of medicine is the best business there is. In an epic conversation with Zubin Damania, MD—aka ZDoggMD—we cover the challenges of the art, the science, and the business, and especially the balance between them. Even better, we take a host […] Continue Reading

The truth about change in health care was never more perfectly captured than in an episode of Sex and the City, when Carrie Bradshaw lamented that we keep “should-ing all over ourselves.” As a nation, we’ve been bogged down in the “shoulds” for too long—what our providers “should” be doing, what patients “should” be experiencing, what […] Continue Reading

The patient experience is a trickle down of the doctor and practice experience. Layers and layers of new responsibilities are being pushed down onto their shoulders, and then ours. Given the weight, we have to ask, How do we make sure we’re getting the care we want and need? And how can we spend less […] Continue Reading

If we keep refusing to pay attention when patients, providers, and practice staff tell us what they want, we shouldn’t be surprised when they divorce themselves, in one way or another, from the goals we all aspire to—or even from healthcare entirely. This medical group sidestepped that problem at just the right moment by asking, […] Continue Reading